Question Mark

Frequently Asked Questions

Q. What does The Basement do?
A. The Basement works with people between the ages of 16-25 and can help with a variety of issues, including homelessness; housing issues; money/debt issues and personal development. We also provide mediation, advocacy, and workshops.

Q. How do I contact you?
A. You can find us on Facebook and Twitter; you can email or phone us; or you can just pop in to see us at The Basement. You can find all our contact details on this website.

Q. How can you help me?
A. We can help with lots of issues just drop in to see us and you will be able to talk to a friendly fully trained member of our non-judgemental team.

Q. Do I need to make an appointment?
A. No, our Drop-in centre is open every weekday from 12 till 4pm, and Saturday mornings from 10am till 12:30pm. Just pop in and see one of our friendly trained staff.

Q. Can you help me claim the right benefits?
A. We can help you apply for benefits and also make sure you are receiving the correct benefit and amounts.

Q. Can you help me with debts?
A. We are able to help you contact debt companies and negotiate re-payment plans.

Q. Can you find me somewhere to live?
A. We can help you get in touch and register with the local housing authority and other agencies that can provide housing. If you would like us to we will also accompany you to housing meetings.

Q. Can you help me find a job?
A. We can support you in searching for employment, writing your C.V. and also with interview skills. We run free Job Club workshops for clients on a regular basis.

Q. I need help budgeting, can you help me?
A. Yes we can, our youth workers can work through a budget plan with you.

Q. Can I talk to you in confidence?
A. You can speak to us about any problems and/or issues you may be experiencing. However, if you tell us anything that puts you or anyone else at risk,we may have to share this information. We would always talk to you about this first.

Q. I am over 25 can you still help me?
A. We do not turn anyone away and we will help you access the appropriate service for you.

Q. Is your service free?
A. Yes! There is no charge for any of our services.